geraiPrivacy Policy
This page describes what we collect when you use gerai and how we keep that data protected. Every time you create an account, deposit via DANA or e-wallet, or log into our live casino tables, we process personal information. We are transparent about what we collect, why we collect it, and who has access to it.
Our gerai privacy commitment is simple: we collect only what we need to operate our platform securely, comply with anti-money-laundering laws, and deliver your sportsbook bets and live-table sessions reliably. We do not sell your data to advertisers. We do not share your payment details with third parties beyond payment processors required to complete your transactions.
We store your data on secure servers, many of which sit outside Indonesia—in data centres operated by trusted partners. This global infrastructure ensures gerai stays online during server maintenance and protects against localized outages. Your data remains encrypted both in transit and at rest.
What data we collect on gerai
When you sign up for gerai, we collect your email address or phone number, a password you create, and your full name. During account verification (KYC), we collect identity document images (passport, national ID, or driver's license), your date of birth, and proof of address. We retain these documents securely for compliance with anti-money-laundering regulations.
When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records—amounts, timestamps, and payment method details. We do not store your full payment credentials (e.g., full card numbers); payment processors handle that encryption separately.
We collect game and betting data—which sportsbook markets you view, which slots you play, which live casino tables you join, how long you play, and your outcomes. This data helps us understand platform usage patterns, detect fraud, and improve your gerai experience. We also collect your IP address, device type, and browser information for security and analytics purposes.
We do not collect location data from your phone unless you explicitly grant permission. We may infer general location (country/city level) from your IP address to enforce jurisdiction restrictions on gerai access.
How we use your data on gerai
We use your data to operate gerai: creating your account, processing deposits and withdrawals, settling bets, running live casino sessions, and managing your wallet balance. Without this data, gerai cannot function.
We use your data for compliance: KYC verification, anti-money-laundering checks, and fraud detection. We may share your information with regulatory authorities if required by law or if we detect suspicious activity. This protects gerai and protects the broader player community from illegal use.
We use your data for analytics and improvement: understanding which gerai features players use most, optimizing our mobile app performance, and identifying technical issues. We may also use your data to contact you about account security concerns, deposit failures, or withdrawal delays.
We do not use your data for marketing emails or promotional messages unless you explicitly opt in. We do not sell your data to third parties. We do not use your gerai betting history to build advertising profiles or sell insights to data brokers.
- Third-party processors
- We use third-party service providers for payment processing, data hosting, and analytics. These processors have access to limited data needed to perform their specific function and are bound by confidentiality agreements.
- Data retention
- We retain your gerai account data and transaction history for as long as your account remains active, plus 7 years thereafter, to comply with regulatory requirements and resolve disputes.
- Cookies and tracking
- Our gerai mobile app and website use cookies to remember your login session, store preferences, and track analytics. You can disable cookies in your browser settings, but this may limit gerai functionality.
Your rights regarding gerai data
You have the right to access your gerai account data. Log into your gerai account and view your transaction history, game records, and balance at any time. You can download your data by contacting our support team.
You have the right to correct inaccurate data. If your name, address, or other personal information on gerai is wrong, contact us and we will update it. You should maintain accurate information to ensure withdrawals process to the correct recipient.
You have the right to delete your gerai account. If you close your account, we delete non-essential data but retain transaction records and KYC documents for the compliance period required by law (typically 7 years). We cannot delete data if you have outstanding disputes or pending transactions on gerai.
You have the right to object to processing. If you believe we are using your gerai data inappropriately, contact our support team. We investigate and comply with lawful objections.
We at gerai protect your privacy through encryption, strict access controls, and transparent policies. Your data is a trust we do not take lightly.
Data security on gerai
We encrypt your data in transit using industry-standard TLS protocols. When you access gerai via app or browser, data travels encrypted between your device and our servers. We encrypt sensitive data at rest using AES-256 or equivalent.
We store gerai data on secure servers hosted by trusted infrastructure providers. These servers are protected by firewalls, intrusion detection, and regular security audits. We do not store data on unencrypted local machines.
We limit staff access to gerai user data. Only engineers, compliance officers, and support staff with a legitimate need access your information, and they are bound by confidentiality agreements. Unauthorized access to gerai data is grounds for termination and legal action.
Despite our precautions, no system is non-specific info secure. If we discover a data breach on gerai, we notify affected players within 30 days and provide guidance on protective steps. We cooperate with authorities and maintain cyber insurance to cover breach costs.
International data transfers from gerai
Our gerai servers and data processors are located in multiple countries. Your data may be transferred outside Indonesia for processing, backup, and analytics. By using gerai, you consent to international data transfers to jurisdictions with data protection laws that may differ from Indonesia's.
We require our international data processors to maintain security standards equivalent to ours. We use standard contractual clauses and other safeguards approved by data protection authorities to ensure your data remains protected even during cross-border transfers.
If you are accessing gerai from a specific jurisdiction (Jakarta, Surabaya, Bandung, Medan, or Semarang) and local law restricts your data from leaving that jurisdiction, you should contact our support team before using gerai. We will inform you whether we can comply with local restrictions.
Contact and policy updates on gerai
If you have questions about our privacy practices, want to exercise your data rights, or suspect unauthorized access to your gerai account, contact our support team. We respond to privacy inquiries within 10 business days.
We update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be announced via in-app notification or email. Your continued use of gerai after an update constitutes acceptance of the updated policy.
We comply with applicable data protection laws in jurisdictions where gerai operates. If local law conflicts with this policy, local law takes precedence. We may retain data longer than stated in this policy if required by local regulators.
This privacy policy was last updated on the date shown in your gerai account settings. We encourage you to review it regularly and contact us if you have concerns. Your privacy matters to us, and we remain committed to protecting your gerai data.
We at gerai take data privacy seriously. Our encryption, access controls, and transparent policies ensure your personal information stays protected across all gerai services—live tables, sportsbook, slots, and payment processing.
Summary of your gerai privacy rights
- Access: View your gerai account data and transaction history anytime.
- Correction: Update inaccurate information in your gerai profile.
- Deletion: Request account closure and data deletion (subject to legal retention periods).
- Objection: Challenge gerai's processing of your data if you believe it is inappropriate.
- Portability: Download your gerai data in a standard format.
- Transparency: Access this privacy policy and understand how we use your gerai information.
For privacy inquiries, contact our gerai support team. We are here to answer your questions and ensure your data is handled with care, security, and respect.